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I apologise if this is addressed in another topic, but don't know the technical terms for what's going on here. It is probably a simple setting I am missing:

When I export an image, jpeg or png, any area of a solid colour is removed from the image. What am I doing wrong here?

Thanks

Difficult to determine from the description, can you give a before and after comparison. A screenshot will do.

(09-11-2020, 09:05 AM)rich2005 Wrote: [ -> ]Difficult to determine from the description, can you give a before and after comparison. A screenshot will do.

Looking at this again it is how Magento 2 is interpreting it when I upload the image there. Saved file:

[Image: https://www.dropbox.com/s/4u9cygd9ihstr6g/test.png?dl=0]

How it displays in Magento 2:

[Image: https://www.dropbox.com/s/e4lbd61offk74j...2.png?dl=0]

If I save with other Graphic editors this doesn't happen, so what setting should I use/not use to aviod this happening?

Thanks

(09-14-2020, 09:08 AM)Ben03 Wrote: [ -> ]

(09-11-2020, 09:05 AM)rich2005 Wrote: [ -> ]Difficult to determine from the description, can you give a before and after comparison. A screenshot will do.

If I save with other Graphic editors this doesn't happen, so what setting should I use/not use to aviod this happening?

Thanks

Do you have the same image saved with another editor?

I had to look up Magento 2 - some sort of e-commerce platform. A bit of a scathing commentary entitled "magento-2-is-it-really-worth-the-pain" does say not easy to use, but that article is 4 years old.

For your png file.
1. Do you need transparency? Remove the alpha channel Layer -> Transparency -> Remove Alpha Channel
2. Export the png with minimal settings as:

[attachment=4908]

Might make a difference when you use with Magento 2