Opening an image and viewing preview

[blockerw]

when i first open gimp and then go to "open" and open a file with photos in it and then click on any particular photo i do not get a preview of that photo.  the message is "cannot create preview".  this function worked on my old gimp, but since i down loaded 2.10 this function is not available.  i have windows 10.  i think this problem may have something to do with windows and i have tried to solve the problem through "settings" and "folder" options, but without any luck.  if anyone has a suggestion i would appreciate it.  thanks.