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Help Browser Crashing
#1
I am running Windows 10 on this computer and recently upgraded to Gimp 2.8.22
When I try to open the User Manual using the Help Menu/Help (F1) the 2.2 Image window opens but then fails to respond.
Eventually I have to close the window which then produces the error message
(see error.jpg)
This is happening consistently.
I do have a local installation
(see helpsys.jpg)
and I can open the manual in Firefox but would prefer to have the internal browser.
I don't see the help-browser.exe plugin in the Plugin Browser.
Is there somewhere to obtain the executable to replace the existing file or should I re-install Gimp 2.8.22?
Does anyone else have this issue?
Thanks for any help you might be able to provide Smile


Attached Files Image(s)
       
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#2
Tried but I can not reproduce that error

This is a Win 10 64 bit VM + Gimp 2.8.22 + installed help files
using help browser https://i.imgur.com/kMbp9Wl.jpg
using web browser https://i.imgur.com/ZVtsq5x.jpg

You could check that the help-browser files are in the Gimp plug-ins folder
C:\Program Files\GIMP 2\lib\gimp\2.0\plug-ins  https://i.imgur.com/zCsw7nY.jpg

Not recommended to 'borrow' files from other computers but if you want to compare, the two files (64 bit) zipped and attached.


A long shot: 

The toggle for using the web browser for help is in the Gimp profile file gimprc.
C:\Users\your-name\.gimp-2.8\gimprc

Try renaming that to disable it. https://i.imgur.com/0RVW7AZ.jpg there I renamed to gimprc.bak

Reinstalling Gimp very rarely fixes anything. If you do go that route, Use the uninstaller first, then check that the main Gimp folder has gone. Then disable your gimp profile and check that nothing 'Gimp' exists in appdata\roaming

You would then need to install the help files again, which might be the problem in the first place.


Attached Files
.zip   help-files.zip (Size: 60.62 KB / Downloads: 4)
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#3
Thanks Rich,
Everything seems to be in the right place and the size of the help files I have are identical to those you sent me although the modification times are 1 hour younger.
As an experiment I tried running the help-browser.exe executable on its own and received an error saying it couldn't find libgimpbase-2.0-0.dll but a copy of that is located in 32/bin where you would expect it and presumably the call to help-browser.exe includes this and its location as a parameter.

I will live with using the manual locally from Firefox as it is only very occasionally that I need to refer to it and soon I hope to move all my image manipulation software to a dedicated Linux machine.

Regards

Paul
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